Technical Documentation

Teresa Talbot
Technical Content Strategy and Information Architecture

Find Me on LinkedIn

I help SaaS and enterprise teams design, modernize, and scale technical documentation systems that work for humans, machines, and AI-powered experiences.

With 25+ years of experience leading large-scale content operations, including nearly two decades at Salesforce, I bring calm, hands-on leadership to complex documentation environments.

Information Architecture • Technical Content Strategy • AI-Ready Documentation

Work with Me
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WHAT I DO

Technical Content Strategy and Information Architecture (IA)

  • 25+ years in technical documentation and content strategy

  • Enterprise-scale experience at Salesforce

  • Deep hands-on tooling and architecture expertise

  • Trusted leader for migrations and platform changes

  • Global experience across the US, Europe, and Asia

  • I design systems and implement them.

I design durable documentation systems that support rapid releases, large teams, and long-term growth.

  • Enterprise DITA/XML architectures

  • Content reuse, governance, and workflows

  • Taxonomy, metadata, and semantic structure

  • SaaS documentation strategy

Documentation Platforms and Migration

I specialize in high-risk, high-impact initiatives where continuity matters.

  • Heretto, oXygen, Zoomin, Paligo, FrameMaker

  • GitHub, Perforce, multi-channel publishing

  • Large-scale migrations (300,000+ files)

  • Zero-downtime transitions and automation

Artificial Intelligence (AI) Ready Documentation

  • Content Built for AI, Not Just Pages

  • Modern documentation fuels search, copilots, and AI agents

  • Prepare content for LLM ingestion, retrieval, and generation, without breaking existing systems

  • Writing and structuring content for AI agents

  • Documentation optimized for RAG workflows

  • Semantic, chunked, metadata-rich content

  • Reducing hallucinations through clarity and structure

  • Prompt-ready reference and task content

IA for the AI era: practical, grounded, and production ready

Enterprise Documentation
Built to Scale and Ready for AI

Custom AI Agent for Your Needs

In a world where information is scattered across Slack, email, Google Drive, and social media, finding what you need shouldn't feel like a second job. I create custom AI agents that act as your company’s collective brain. Let’s connect your internal documentation with your technical documentation and your external market data to give you instant, accurate answers.

  • 25+ years in technical documentation and content strategy

  • Enterprise-scale experience at Salesforce

  • Deep hands-on tooling and architecture expertise

  • Trusted leader for migrations and platform changes

  • Global experience across the US, Europe, and Asia

  • I design systems and implement them.

Flexible Consulting and Contract Engagements

Available for:

  • Advisory and strategy engagements

  • Embedded team leadership

  • Content architecture and AI-readiness initiatives

  • Migrations, tooling changes, and audits

  • Remote/Hybrid/Onsite Flexibility

  • Global teams welcome

If your documentation ecosystem is growing and preparing for AI-driven experiences,
I can help you design what’s next without disrupting what already works.

Get Started